Overview
VPE (Virtual Producer Engine) is a desktop application that runs locally on your machine. We are committed to protecting your privacy and being transparent about what data we collect and why. This policy covers the VPE desktop app, the getvpe.com website, and our cloud services.
What We Collect
Desktop App
- Machine identifier — a locally generated ID used for license validation. Not tied to your real identity.
- Usage telemetry — anonymous, aggregate statistics: features used, session duration, event counts, error rates. No stream content, chat messages, or viewer data is collected.
- Crash reports — stack traces and system info when the app crashes, to help us fix bugs.
- License status — your plan tier and activation state, to enforce feature limits.
Website (getvpe.com)
- Email address — if you join our waitlist or create an account.
- Analytics cookies — via Google Tag Manager, to understand how visitors use the site. You can opt out via your browser settings.
- OAuth tokens — if you connect streaming platforms (Twitch, YouTube, etc.). Tokens are encrypted at rest and used only to authenticate with those platforms on your behalf.
Cloud Services
- Feature access and settings — the cloud sends your plan features and preferences to the app. No personal data flows in this direction.
- Heartbeat data — periodic pings that confirm your engine is running. Contains only machine ID, version, and uptime.
What We Do NOT Collect
- Your stream video or audio content
- Chat messages or viewer lists
- Donation amounts or donor identities
- OBS scene content or recordings
- Any content that VPE processes during your stream
VPE processes everything locally on your machine. Stream events (donations, raids, chat activity) are analyzed in real time by the engine and never leave your computer.
How We Use Your Data
- Product improvement — anonymous telemetry helps us understand which features are used, what breaks, and where to invest development time.
- License enforcement — machine ID and plan tier are used to validate your subscription and gate features accordingly.
- Communication — your email is used only for product updates, early access invitations, and support. We do not sell or share email addresses.
Data Sharing for Product Improvement
We may use aggregated, anonymized usage data to improve VPE. This includes feature usage patterns, error rates, and performance metrics. This data is never sold to third parties and cannot be used to identify individual users.
In some cases, we may share anonymized, aggregate statistics with partners (e.g., “X% of users use the auto-clip feature”) to improve integrations. No individual user data is ever shared.
Data Storage and Security
- All cloud communication uses TLS encryption with certificate pinning.
- OAuth tokens are encrypted at rest using your OS keychain (macOS Keychain / Windows Credential Manager).
- All cloud messages are cryptographically signed — messages cannot be tampered with in transit.
- No sensitive data (tokens, keys, credentials) is ever written to disk in plaintext.
Your Rights
You can:
- Request your data — ask us what data we hold about you.
- Delete your data — request deletion of your account and associated data.
- Opt out of telemetry — disable usage telemetry in the desktop app settings.
- Disconnect platforms — revoke OAuth access to any connected streaming platform at any time.
To exercise any of these rights, email us at privacy@getvpe.com.
Children
VPE is not intended for use by children under 13. We do not knowingly collect data from children under 13. If you believe a child has provided us with personal data, please contact us and we will delete it.
Changes to This Policy
We may update this policy from time to time. Significant changes will be communicated via the app or email. The “last updated” date at the top reflects the most recent revision.
Contact
Questions about this policy? Email privacy@getvpe.com or reach us at hello@getvpe.com.